My brother wanted to use this company as we were planning for my mother’s arrangements. He had recently had some experience with it after the death of his father-in-law and was pleased with them. After looking on yelp, I found the very negative reviews of the walnut creek office and was very concerned. However, now that our transaction with this branch is complete, I have to say we were very pleased. They came to us for the pre-arrangement meeting and we made all the decisions then. When my mom passed, we just had to make one phone call. They took care of the legal notifications and arrived promptly. I was present throughout the pick up and they couldn’t have been more sensitive and thoughtful.I had many questions about the chain of custody and the certainty of receiving the correct remains and they patiently explained their security measures to me in some detail. I was unwilling to have her remains arrive in the mail, and they called me when they were ready. On the day I picked them up, they were as nice and professional as could be and provided all the required documentation. (i later had to take the urn on an airplane, and these papers are required for this and also for internment, so be sure you have them.) I am not sure how the company is structured and if they are different than the Walnut Creek branch, as I thought that was where the original representative was from when we had the interview. However, all of the people we dealt with were good and the service was both satisfactory and reasonable.